POLICIES

Website Privacy Policy

Introduction

Therese Price Clinical Psychology is dedicated to safeguarding the privacy of our website visitors. We collect your information to enhance the services we offer. We take seriously the responsibility to maintain the privacy and security of your information in line with the Australian Privacy Principles. Please review the details of our privacy policy below carefully.

Ownership and Agreement

This website is owned and operated by Therese Price Clinical Psychology, herein referred to as "we", "us", or "our". By using this site, you consent to adhere to the terms set forth in this Privacy Policy, which governs the collection and usage of personal information you may share via your activities on the website.

Updates and Feedback

This privacy policy may undergo amendments or updates periodically. Any changes will either be posted on our site or communicated directly to you. It is advisable to review this policy regularly to stay informed of any updates. We welcome any feedback regarding this policy, which can be sent to hello@theresepriceclinicalpsychology.com.au. Please be aware that we do not endorse, and are not responsible for, the privacy practices of websites linked to our site.

Personal Information

Personal information is defined as any information or opinion that identifies an individual. This includes names, addresses, email addresses, phone numbers, and other identifying details. We collect personal information only when it is voluntarily submitted through our inquiry forms, email, client portal, or other methods where you directly provide your details. This information is essential for us to provide services or respond to your requests.

Use and Disclosure

Personal information collected is primarily used for the purpose it was collected or a closely related secondary purpose. For example, we may use your information to deliver our services, inform our clients, or occasionally for marketing purposes. If we intend to use your data for other purposes, we will provide details in this privacy policy or at the point of collection.

Collection Methods

Personal information is collected through various methods, including consultations, phone calls, emails, our website (https://theresepriceclinicalpsychology.com.au), social media channels, from third parties, and occasionally from public sources. Note that third-party website links and policies are not guaranteed by us.

Opt-Out and Legal Compliance

If you prefer not to receive marketing communications from us, you can unsubscribe at any time. We may disclose personal information if required by law or if it's necessary to protect our rights or the safety of our users.

Security Measures

While no online data transmission can be entirely secure, we strive to protect your information to the best of our ability. We also take necessary steps to secure data received via our site. Any staff and contractors  are obligated to respect the confidentiality of any personal information held by us.

Cookies and Web Analytics

We use cookies to analyse web traffic and improve your experience on our site. Cookies may collect information that does not personally identify you, or in some instances, they may store personal information.

Access to Information

You are entitled to access and correct any personal information we hold about you. If you find that information we hold about you is incorrect, please contact us.

External Links

This website may contain links to other sites. We encourage you to read the privacy policies of these websites as they may differ from ours.

Consent and Changes

By using our site, or by purchasing a product or service, you agree to the terms of this Privacy Policy. We reserve the right to modify this policy as needed. Continued interaction with our site or services after such modifications constitutes your acceptance of these changes.

Legal Nature of the Policy

This Privacy Policy serves as a guideline enforced by law rather than a binding contract, although parts of it may be incorporated into contracts.

Inquiries

For further information on privacy laws in Australia or to address any concerns, visit the website of the Australian Federal Privacy Commissioner at https://www.oaic.gov.au.

Contact Us

For any queries or concerns about our privacy practices, contact us at hello@theresepriceclinicalpsychology.com.au.

This document describes the privacy policy of Therese Price Clinical Psychology for the management of clients’ personal information. The psychological service provided is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Client information 

Client files are held in an electronic practice management system which is accessible only to authorised employees or any authorised service provider in accordance with the practice's policies and procedures. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.

How clients' personal information is collected A client's personal information is collected in a number of ways during psychological consultation with Therese Price Clinical Psychology including when the client provides information directly to Therese Price Clinical Psychology hardcopy forms, correspondence via email, when the client interacts directly with Therese Price Clinical Psychology employees such as the receptionist, and when other health practitioners provide personal information Therese Price Clinical Psychology via referrals, correspondence and medical reports

Consequence of not providing personal information If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy, Therese Price Clinical Psychology may not be in a position to provide the psychological service to the client. In some circumstances, clients may request to be anonymous or to use a pseudonym, unless it is impracticable Therese Price Clinical Psychology to deal with the client or if Therese Price Clinical Psychology is required or authorised by law to deal with identified individuals.

Purpose of holding personal information A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue (“or insert relevant description of psychological service provided). The personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.

Disclosure of personal information 

Clients’ personal information will remain confidential except when: 1. it is subpoenaed by a court, or disclosure is otherwise required or authorised by law; 2. failure to disclose the information would in the reasonable belief of the Therese Price Clinical Psychology place a client or another person at serious risk to life, health or safety; or 3. the client’s prior approval has been obtained to: a) provide a written report to another agency or professional, e.g., a GP or a lawyer; or b) discuss the material with another person, e.g. a parent, employer, health provider, or third party funder; or c) disclose the information in another way; or d) disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected. A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law . Clients' personal information will not be used, sold, rented or disclosed for any other purpose. In the event that unauthorised access, disclosure or loss of a client’s personal information Therese Price Clinical Psychology will activate its data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.

Requests for access and correction to client information

At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with Therese Price. These requests will be responded to in writing within 21 days, and an appointment will be made if necessary for clarification purposes.

Concerns 

If clients have a concern about the management of their personal information, they may inform Therese Price upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us or by post to: Office of the Australian Information Commissioner, GPO Box 5288, Sydney, NSW 2001.